GRIDLOCK

Support

Contact Gridlockapp@outlook.com. Include your Support ID from Profile → Account, app version, iPhone model, iOS version, and a clear description. Never send passwords, full payment-card information, Apple private keys, or Google credentials.

Purchase issue

First use Shop → Restore Purchases. For a missing coin credit, include the product name and approximate purchase time. Refunds are handled by Apple.

Safety or player report

Use the in-app Report and Block controls. For an urgent account-safety issue, email support with the Support ID and relevant dates. Do not include unnecessary personal information.

Response targets

• Account access or purchase issue: target response within 2 business days.
• Normal conduct report: target review within 48 hours.
• Credible threat or urgent safety issue: prioritized as soon as reasonably possible.